Privacy Policy.

Last updated: 3 October 2026

Baldivis Community Support Inc. (ABN 51 177 411 578), known as Happy Pantry (“we”, “us”, “our”), respects your privacy. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how you can access or correct it.

Information we collect

We only collect information we need to run our services. Depending on how you deal with us, this may include:

• Box delivery orders: your name, delivery address, suburb, postcode, phone number, email address, preferred delivery date and any delivery notes.
• Donations: your name, email address and donation amount. Card payments are processed by Stripe and PayPal payments by PayPal; we never see or store your full card details.
• Volunteering: the details you give us when you register, such as your name, contact details, availability and emergency contact.
• Enquiries: your name, email, phone number and message when you use our contact form or email us.
• Website use: basic technical information such as your browser type and pages visited, collected through cookies (see our Cookie Notice).

We do not ask for proof of hardship to use the pantry, and you can visit us without giving any personal information.

How we use your information

• to arrange and deliver food boxes, and to contact you about your delivery by email or SMS
• to process donations and send receipts
• to coordinate volunteers and keep our site safe
• to answer your enquiries
• to send updates or newsletters, only if you have asked to receive them (you can unsubscribe at any time)
• to meet our legal and reporting obligations, including to the Australian Charities and Not-for-profits Commission

Who we share it with

We do not sell or rent your personal information. We only share it with:

• our volunteers and drivers who need it to deliver your box or respond to you
• service providers that help us run the website and take payments (for example our website host, Stripe, PayPal and our email provider)
• authorities, where the law requires it

Some of these providers may store data outside Australia. We choose providers that take reasonable steps to protect personal information.

Keeping your information secure

We store personal information securely and limit access to people who need it. Our website uses an encrypted (HTTPS) connection. We keep information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below and we will respond within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Privacy Officer, Baldivis Community Support Inc. (Happy Pantry)
550 St Albans Road, Baldivis WA 6171
Email: admin@happypantry.org.au

We may update this policy from time to time. The current version is always on this page.